We provide videos, sample color charts and technical support to help you get the best looking print possible with our technology. It is your responsibility to order samples, prepare your files properly and educate yourself on how to acheive your desired results. Please read thoroughly what conditions apply for receiving a return or refund. By nature of digital printing and how garments are made across the world you will see inconsistencies across a batch of varying products or a large order of the same image on the same garments.
To return a Myshirts.store product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at support@myshirts.store and request an RMA number. Include photos in outside lighting. Photos with poor indoor lighting will not be accepted. Supplied photos must contain at least one photo of the garment laying completely flat and one photo of a person wearing the garment. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned:
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
SB Printing LLC - Returns
5005 W. Leigh Street
Richmond, Virginia 23230
United States
